TERMS AND CONDITIONS

 

These terms set out the basis on which you can purchase and redeem tickets for your visit to Blacks Brewing & Distilling. Once your tickets have been purchased, the booking is non-changeable and non-refundable. By purchasing tickets for Blacks Brewing & Distilling, you acknowledge that you have read and agree to be bound by these terms and conditions and have read and agree to the use of the information you provide us with.

 

All persons wishing to purchase tickets to visit Blacks Brewing & Distilling do so subject to the following terms and conditions:

 

PURCHASING TICKETS

 

• Tickets can be purchased via our website https://www.blacksbrewery.com by telephone at +353 (0) 21 4712058 or at the Tours Shop on site, through an authorised third-party booking site/agent.

• After purchasing a ticket, you will receive an email with your booking reference. This email serves as your purchase confirmation. Please double-check that you received this email after making a purchase. We will not be held liable if you do not receive this email owing to factors without our control, such as junk or spam filtering.

• Upon arrival, visitors must present a valid booking confirmation, either in printed form or on a mobile device. Please report to the Tour Shop at Blacks no less than ten minutes before your allocated tour time in order to redeem your ticket(s).

• Once your tickets have been purchased, the ticket is non-transferable and non-refundable, except at the absolute discretion of Blacks Brewing & Distilling. It is the sole responsibility of the ticket holder to check their allocated tour time. We are not in a position to provide refunds or an alternative tour for late arrivals or missed tours.

• All prices are quoted in Euro. Whilst we reserve the right to increase or decrease our prices at any time before you book, once your booking is confirmed the price of your booking as stated in the confirmation email will not be altered.

• All persons visiting Blacks Brewing&Distilling must pay for admission. 

 

GENERAL TERMS & CONDUCT

 

• The management of Blacks Brewing&Distilling  reserves the right at all times to refuse admission.

• Any behaviour likely to annoy other visitors is not permitted. Visitors are expected to respect and conform to local laws and customs. If, in Blacks Brewing&Distilling’s opinion, a visitor is behaving in such a way as to cause danger, distress or annoyance to others or damage to property, they may be removed from the premises without refund. In addition, they must meet any expenses incurred due to such behaviour.

• In accordance with Irish Law, smoking is strictly prohibited within any building on Blacks Brewing & Distilling . Should smokers wish to smoke outside they must do so in a way that does not impact other visitors, and the used cigarette must be disposed of in a dedicated bin.

• Blacks Brewing & Distilling  reserves the right, in its absolute discretion, to refuse entry to or remove from its premises any person who:

• – Has been convicted of a criminal offence, which, in its opinion, is likely to affect the safety or enjoyment of other visitors.

• – Has behaved in a manner or is likely to affect the safety or enjoyment of other visitors.

• – Has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace.

• Any person discovered harming or defacing any part of the premises or experience will be prosecuted by Kinsale Craft Brewery Ltd, trading as Blacks of Kinsale, Blacks Brewing & Distilling.

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• Visitors are responsible for their personal belongings. Blacks Brewing & Distilling  Cork is not liable for any loss, theft, or damage to personal property.

• Blacks Brewing & Distilling  is suitable for visitors under the age of 18 years. Children under the age of 18 must be accompanied by an adult at all times during their visit.  Only food and beverages purchased from Blacks Brewing & Distilling Food Trucks may be consumed on site.

• Dogs are permitted at Blacks Brewing & Distilling but must be kept on a lead, if the dog is harassing or disturbing other customers, they will be asked to leave. A dog policy is available that the staff implement.

 

CANCELLATIONS

 

Blacks Brewing & Distilling  is under no obligation to provide refunds if you cancel a ticket; nonetheless, any such return is solely at our discretion.

Refunds are only issued if a tour is cancelled by Blacks Brewing & Distilling due to matters beyond our control such as a tour guide being sick in the event of such a cancellation, all ticket holders will be contacted by email immediately and we urge all visitors to check their email prior to their visit. If we have to cancel your ticket, we will reimburse you the full amount you paid.

 

PHOTOGRAPHIC MATERIAL

 

Photographs taken using handheld cameras or smartphones are permitted in all areas. The photographs are for your personal, non-commercial use only. Pictures and photos cannot be reproduced in any format or media without our permission.

 From time to time, Blacks Brewing & Distilling  or other authorised third parties may carry out photography or other recording at the venue and any images or recordings may feature visitors. Visitors consent to the use of such images in connection with advertising, promotions or monitoring and acknowledge that the copyright in such images rests with Blacks Brewing & Distilling  and/or any authorised third party.

If any visitors are under the age of 18, you, as their parent or legal guardian, consent to using their image and/or recordings for the purposes stated above. You acknowledge that we and/or any authorised third party own the copyright in such photos and/or recordings. You hereby grant us and/or any authorised third party all rights in such images and/or recordings of you and/or recordings of your children.

 

USAGE OF PERSONAL INFORMATION

 

Your personal information is exclusively used in compliance with our Privacy Policy, which can be found on our website. Please read these carefully since they contain important terms relevant to you.

 

CUSTOMER SATISFACTION

 

If for some reason you are unhappy with any aspect of your booking or visit with us, we ask that you write to us, care of Blacks Brewing & Distilling, Blacks Lagoon, Cappagh, Co. Cork, Ireland or email tours@blacksbrewingdistilling.com. Where possible, please quote the relevant Booking Reference Number and provide all other relevant information.